Following government advice, our office is now open with customers being asked to follow social-distancing measures if they visit
The government have amended lockdown legislation, meaning that agents can open their doors, conduct physical viewings and market appraisals, and enable England’s property market to start moving again.
This is great news for tenants, buyers, landlords and sellers who have been stuck in limbo over the past few months. While virtual viewings provide an invaluable alternative and will still be available for those who prefer, or are unable or uncomfortable leaving the house, physical property viewings will resume in line with government advice and strict safety protocols.
The safety, health and wellbeing of our employees and customers is our number one priority. Please also note that our stated office hours may vary at this time, so please contact the office to discuss your requirements or make an appointment.
The points below explain how safe, socially distanced viewings will be conducted as we move into this next stage.
Before the property visit:
- Orb will check that everyone involved in the visit is feeling well, and if anyone has been experiencing Covid-19 symptoms in the last 14 days, the visit will be postponed
- It will be requested that a maximum of two people plus an Orb representative are present at viewings
- Orb will ask the occupant or owners to ensure the property is well ventilated and door are open prior to a visit
- All relevant information will be emailed to avoid sharing any physical documents
- Orb will not be able to provide transport to or from the property
During the Property Viewing:
- Orb representatives will maintain a 2m distance during the visit with everyone present
- If the property is not large enough to maintain two metres distance, a ‘one in one out’ policy will apply
- Handshakes will be avoided
- Antibacterial gel will be used on arrival and during the visit
- Orb will provide gloves and non-clinical face covering for our staff and any customers visiting the property
- If there is a need to open doors or cupboards, the Orb representative will do this. Customers will be asked not to touch any surfaces inside the property
- To uphold social distancing, the visit will be as brief as possible and further discussions will be carried out over the telephone
In addition to physical viewings, we will continue to offer virtual viewings and appraisals. For more information, contact us today.
We appreciate your understanding during these difficult times
